The importance of over-communication (part 1)...

        OK:  I'm going to get on a soapbox for a couple of days. This morning, my entire family got ready and headed down to my daughter's school for an awards breakfast we  had been invited to by her teacher.  We re-oriented our entire family's schedule to all get there at the same time together. It was a miracle to all get there at 7:50 AM and be on time. However, when we got there, we learned that there had been a "mis-communication" and the breakfast had been moved to next Thursday! You should have seen the look on my daughters face...better yet, the look on my face...I was not a happy camper!
        I was reminded that often, mis-communication is NOT the issue in an organization. Mis-communication is a result of under-communication! I read more articles these days about the dangers and downsides of barraging people with communication; about the dangers of over-communicating, even BUGGING people with your communication.  Here's the deal, though. If I am going to make a mistake, I am going to choose over-communicating over the mistake of under-communicating...EVERY TIME!!! Over-communicating internally; and over-communicating externally! I'd rather people get sick of hearing the message than not know what the vision is, when the meeting is, where we're going, how they can be involved, or just what the heck is going on!

What do you think?

I'll follow up tomorrow on how we seek to over-communicate at Mountain Lake: internally and externally.