Director of Operations 

Overview

This full-time position will build and manage the operational systems, structures and teams for CourageToLead.com.


Character

  • Spiritually mature believer in a vital, growing relationship with Christ expressed in a commitment to humble, servant leadership.

  • Possesses a heart for the local church and the wider kingdom of God, including leaders in the marketplace.

  • Healthy: Emotionally, Spiritually, Relationally, Physically, and Financially.

  • Demonstrates the Fruits of the Spirit as outlined in Galatians 5:22.


Competency + Capacity

  • Management Skills: Manages people and projects well. Follows up on tasks and projects to meet tight deadlines in a fast-paced environment. Execution with communication in all things.

  • Administrative and Organized: A highly administrative self-starter with the ability to prioritize requests, multi-task, manage multiple projects, and direct work flow.

  • A Systems Thinker: Able to assess, problem solve, improve and create operational systems.

  • Database Experience: Experience using, managing and championing database systems.

  • Interpersonal Skills: Relates well to all kinds of people by listening, learning, coaching, correcting, and educating. Able to build effective relationships with teams and senior leaders.

  • Highly Collaborative: Shows a willingness to collaborate and to develop partnerships in an effort to help us become better.

  • Project Management: Can manage projects, deadlines, planning and management.

  • Communication Skills: Possess excellent written and oral communication skills.

  • Critical/Strategic Thinking: Able to analyze complex problems and recommend appropriate solutions.

  • Professional: Able to carry themselves in a professional executive, including the way they dress and carry themselves in every environment. Able to represent CEO in any setting with high level marketplace, as well as ministry leaders.

  • Flexible: Comfort in working in the midst of a fast-growing organization where there is a large amount of ambiguity and chart a course toward greater clarity.

Chemistry

  • Understands a culture of honor and life giving organizational culture.

  • Able to connect with leaders across all kinds of ministry and marketplace contexts.

  • High emotional fortitude. Healthy Emotional Intelligence (EQ).

  • A person who is self secure. Not easily offended!


Calling

  • Willing to pay the price, sacrifice, and do whatever it takes to get the job done.

  • Willing to move to CTL HQ in Birmingham, AL.

  • Burns with the desire to coach and provide leadership growth and organizational health for thousands of leaders.

Responsibilities

  • Collaborate with CEO to devise effective short and long term goals.

  • Responsible for managing all major projects.

  • Manage and monitor our CRM (infusionsoft) and maintain a dashboard that clarifies how we are doing.

  • Monitor goals, financial pipeline, and pro forma to ensure not just that deals closing tomorrow, but pipeline for next 6-12 months is filled.

  • Implement and maintain all company systems: Leads, Clients, Purchases, and Follow-up.  

  • Ensure all goals and deadlines are met by developing and implementing strategic plans to increase efficiency and effectiveness within the organization.

  • Organize and manage all events.

  • Ensure that coaching team is equipped, and communications are efficient.

  • Work with bookkeeper to ensure all finances are in order.

  • Responsible for all budgeting and forecasting.

  • Responsible for ensuring clients are invoiced accurately and regularly, revenue is being collected, and all financial reporting internally and externally.

  • Responsible for ensuring all coaches and vendors are paid timely and correctly.

  • Other Duties As Assigned

Required Skills + Experience

  • Undergraduate degree in Business or equivalent work experience

  • Strong command of Excel or Google Sheets (Formulas, Pivot Tables, charts, etc.)

  • The ability to hear about a new technology or software and learn it within days (e.g., Squarespace, Infusionsoft, Leadpages, Hootsuite, etc.)

  • Preferred experience with quickbooks or other bookkeeping software.


Application Instructions:

To apply, please submit the following via email to info@couragetolead.com

  1. Cover letter and PDF of your resume

  2. Myers-Briggs Personality Type 

  3. StrengthsFinder Top–5 Strengths Report (optional)

  4. Answer the following questions:

    1. In 3 sentences or less, explain your management philosophy.

    2. If this was your role, you would be managing equipping + communication to our coaching team. What is your process for effectively empowering coaches?

    3. We are looking for a management + systems ninja. Give us 3 reasons why that is you. 

    4. Link to a 2-minute video introduction (We will not review videos longer than 2 minutes).